Frequently Asked Questions

We are proud to be a part of Sandy Point Resorts Ltd., a group of award winning resorts in Belize.  Our central reservations office is located right on the island and is staffed by reservation professionals with an extensive knowledge of our island, our country and our resorts.  You can book online, contact us via online chat, email [email protected], or call our toll free number: 1-844-360-1553.

Sandy Point Resorts Reservations Department must receive a cancellation notification in writing to [email protected].  Reservations cancelled more than 24 hours prior to arrival will receive a full refund. Reservations canceled within 24-hours of arrival are considered a no-show and full penalty charges apply.

 

We are grateful to have loyal guests who have stayed with us many times over the years.  In order to receive your repeat guest discount, please email our reservations department directly at [email protected], and be sure to let them know you are a repeat guest.

A full description along with photos of each villa can be found here, additionally, please refer to the table below:

Villa	Bedding	Occupancy
Villa 1 | Solemar	3 king 1 futon 1 sofa bed	Best for up to 6 Maximum allowed 8
Villa 4 | Serenity Now	3 king	Up to 6 guests
Villa 5 | Caribbean Soul	2 king 1 queen	Up to 6 guests
Villa 6 | Del Mar	2 king 2 queen	Up to 8 guests
Villa 7 | Brushstrokes	1 king 1 queen 2 twin	Up to 6 guests
Villa 8 | Watina	1 king 2 queen	Up to 6 guests

Yes, many of our units are designed so that they can also be rented as 1-bedroom or 2-bedroom villas or a standard room. It’s important to note these configurations may not include kitchen and other facilities. Please email us with your dates and requirements and we will respond within 24 hours with your options and rates.

 

 

• In-room purified drinking water
• In-room coffee, tea, sugar, and coffee creamer
• Shampoo, Conditioner, Body Wash, Soap and Lotion
• Use of Kayaks, SUP Paddleboards, and bicycles between the hours of 8 am and 5 pm
• In-room WIFI service
• Housekeeping service every three days

All villas feature ceiling fans, air conditioning, WIFI, Cable Television including all major networks and specialty channels including HBO and movie channels, telephone, full kitchens, quality linens and towels, gorgeous views and more.

Yes, we provide robes for the duration of your stay. Should you wish to take one home, please inform our Front Desk, the cost of US$75 can be added to your room account.

Our Guest Services Concierge can assist you with information regarding the numerous adventure opportunities, both inland and marine, that Belize has to offer.

We are fortunate to partner with a 5-star PADI Dive shop, as well as a highly rated Inland and Marine tour operator, Tuff E Nuff Tours, to cater to your adventure desires.

You are welcome to book directly or have our concierge arrange your tours in order to have the charges posted to your room account, it’s your choice.

For the safety and comfort of all of our guests, pets are not allowed.  There is a boarding facility in San Pedro Town that can safely house your pet while on the island.  Please contact us for more information.

Towel Cards are provided upon check in these can be traded for pool towels upon request.

Our Front Desk is open between the hours of 8am and 7pm daily.  After hours our Guest Services Concierge is on call for urgent matters.

Complimentary WIFI is provided in all suites. Please note that the WIFI service in Belize is not as fast or reliable as you may be accustomed to. You will be able to check and send emails and post pictures on Facebook to update your friends, but you should not expect to download large files or stream entertainment during your stay.

Escape Day Spa, our mobile spa partner, offers a complete menu of spa services to treat your mind, body and soul.  The spa treatments use locally sourced organic products as much as possible. In the verdant land of Belize many of these products can be found close to home. Escape Day Spa’s signature organic coconut oil is sourced straight from the producers in Corozal Town. The oil is kept 100% pure, and is never mixed with any other oils.

Manicures, Pedicures and Facials can be done in your suite while you have a choice of in-room, on your balcony or on property for massages.  Treatments can be pre-booked or arranged once you are onsite.

We’re not sure, and as most divers are aware Sea Grass is a vital part of the eco system. It’s important to us that our guests are aware the sea beds in Belize have Sea Grass or “Turtle Grass” growing, this is harmless and in fact is an important part of Belize’s ecosystem. This grass is able to grow in our shallow waters as we have such strong protection from the World’s second-largest barrier reef. This means Belize doesn’t have those traditional walk in beaches like Cancun for example, nor do we have those black-flag, strong undertow days where you can’t safely swim. Our waters are warm, calm and shallow for quite a ways out. Many of our guests enjoy swimming off of our dock. During your stay on Ambergris Caye, you will see locals as well as tourists swimming off of the island’s many docks where the water is deeper.

Periodically, coastal areas of the southern USA, Mexico, Central America and the Caribbean will experience periods of Sargassum Seaweed washing ashore.   Sargassum comes from the Sargasso Sea in the middle of the Atlantic Ocean and is normally kept at bay by water temperatures and currents.  We work diligently to keep our area clear however guests should be aware when visiting coastal areas that seaweed may be present.

The first step to booking your wedding is by contacting our wedding coordinator via phone call(1.844.360.1553) to check wedding date availability and to go over your wedding details. Once your wedding date is available, you being the bride and groom will be required to book your room through the reservations department([email protected]). After confirming your room reservation, we will send you our wedding Contract and Credit Card Form to guarantee your Wedding Date. Planning your special Day starts right after your Wedding Package is paid in full. A Banquet Event Order which details the ceremony, reception and any other events will be sent to you approximately 30 days prior to your wedding date for your approval.

One wedding booking is accepted per day, allowing you to be our exclusive wedding couple for that day. The first step in planning your wedding is to secure your wedding date by contacting our wedding coordinator directly through our reservations department. If you have already booked your stay without reserving a wedding date, we may be unable to accommodate the date of your choosing. Weddings are typically booked 9 – 12 months in advance and dates fill up quickly. A room booking does not guarantee availability for a destination wedding, due to other preparations and confirmed wedding bookings.

MAYA ISLAND AIR BOOKING TERMS AND CONDITIONS
All reservations must be ticketed in advance of 24 hours to the flight time. Accepted forms of authorization to ticket an Accounts Receivable reservation is by purchase order, email to [email protected] or by booking directly through the Agent portal on our website. Any reservation not ticketed the day before flight date will be automatically purged from our system.

No refund or credit for tickets cancelled within 24 hours of flight time or for No Show passengers. No Show tickets are considered null and void, no exception. The full ticket becomes due and payable once the passenger commences service with Maya Island Air. Unused portions of tickets are non-refundable. Once the travel date has commenced, ticket becomes usable for that day only and expires at the end of the day. Tickets are not usable for a future date of travel.

Changes are allowed in advance of 3 hours of the flight time, for same date of travel usage only. Changes made within 3 hours of the flight time will follow our cancellation policy.

Booking Terms and Conditions are subject to change without notice.

Yes, we are pleased to accommodate groups up to a maximum of 40 guests as well as provide full event planning services.  Please note that in order to respect the privacy, peace and relaxation of all guests; we may require a buyout for groups exceeding 20 guests.

All rooms are outfitted with spacious kitchens featuring a full-size refrigerator/freezer, full size range/oven, microwave, coffee maker, toaster, blender, and basic crockery, cutlery and cookware. Your kitchen will be furnished with basics including purified drinking water, salt, pepper, coffee, sugar, coffee creamer and paper towel in advance of your arrival.

Yes, you can provision your suite with a wide variety of food and beverage items including alcohol. Please contact the front desk for more information on this.

Additionally, private chef services can be arranged with adequate advance notice.

In addition to a variety of restaurants located in San Pedro town, Belizean Cove guests enjoy signing privileges at the following establishments located within walking distance of our property.

Sol Café        Located in the food court across the street from Belizean Shores Resort, So; Café offers specialty coffee drinks, to-go breakfasts and quick grab bakery items, open from 6:30 am to 8pm daily.

Cocoblanca Restaurant    Located at Coco Beach Resort, Cocoblanca opens Daily from 11AM-10PM, last seating at 9:30PM. Offering a lunch menu from 11AM-4PM, bar food menu from 4PM – 9PM, pizza menu from 3PM-9:30PM, fine dining dinner menu from 5PM-9:30PM. Room service is available from 11am-9:30PM.

You may wish to click here for additional island dining options and information.

Belizean Cove Estates is a collection of luxury villa units that combine the privacy and exclusivity of a tropical house rental, with the comfort and convenience of Front Desk and Concierge Services during the day. We are not a resort and we do not have a restaurant, bar or gift shop onsite, only registered guests are permitted on our property.

The first step is to get to Belize.  Belize’s International Airport is named Philip Goldson International Airport, code (BZE). Airlines that service BZE include: American, Avianca, Delta, United, TACA, Southwest, COPA and Tropic Air.

Guests arriving to Belize must transfer via regional flight to the island of Ambergris Caye, a scenic 17-minute journey that will take you over Belize’s Barrier Reef. Maya Island Air is Belize’s leading, domestic, commercial passenger airline offering Air Travel, Tours, Charters and Freight Services. They operate daily, scheduled flights to several destinations including San Pedro, Dangriga and Placencia. Maya Island Air is your convenient gateway to the many private islands, seaside resorts and mainland activities unique to the country. Let their friendly and courteous staff ensure that your flying needs are met, and your experience with them is the best in Belize!

The island’s airstrip is located in San Pedro Town. We are pleased to arrange your regional flight; the cost of US$185.50 round trip and US$103.50 one way per person. will simply be added to your account for payment upon booking.  Please note that we do not assess a fee for booking your flights; this is simply a service we provide to our guests.

Once you land in San Pedro, Ambergris Caye, our representative will meet you and will send you up to our property on the next available transfer. There is a surcharge of US$30 per person for round-trip transportation from San Pedro Town to Belizean Cove Estates, arrival and departure transfers leave once per hour.

To have us book your regional flight, please forward your international itinerary and full names, and we will respond within 48 hours with your flight confirmation and instructions. [email protected].

Please note: Should you decide to make your own transfer arrangements between Belize City and San Pedro, you must provide the details to our office no later than 72 hours prior to your arrival in order to be included on our transfer schedule between San Pedro Town and our property, failure to do so may result in non-availability of transfer service.

 

Belizean Cove Estates is located on the island of Ambergris Caye in Belize, Central America.  Ambergris Caye is the largest of many islands in Belize and is Belize’s most popular tourist destination.  San Pedro is the only town on the island.  Belizean Cove is located just 3 miles north of San Pedro town, away from the hustle, bustle, traffic, and noise, but still easily accessible via golf cart or bicycle.

We are located approximately 3 miles north of San Pedro Town outside of the hustle and bustle, yet still accessible to town via bicycle or golf cart.

During the day between the hours of 8am and 4pm, guests can take advantage of complimentary bicycles to get to/from San Pedro Town.

Golf Carts are also a great way to explore the island and the vast majority of our guests will have us arrange a golf cart rental for the duration of their stay.  Please email us at [email protected] to request golf cart information and rates. Please note during times of high occupancy such as Easter and Christmas, pre-bookings are strongly recommended to avoid disappointment.

Belize operates on 110 V, this is the same as the USA and Canada. If you are traveling from another country, you will most likely require an electrical adapter.

Life on the island is casual and relaxed, so you should pack comfortable clothing and you may wish to pack your own dive gear.  Insect repellent and sunscreen are a must along with any medications and personal items such as eyeglasses, contact lenses and contact lens solution. A flashlight and light rain jacket can come in handy when Mother Nature strikes.

For all visitors, there is an exit fee when departing the country of Belize.  When traveling via the International Airport, this airport departure tax may be included in your airfare, so it is worth checking to see whether it has already been paid along with your airfare.  If not, it is payable in cash at the International Airport. The total exit fee is US $55.50.  There is also a $0.75 security fee for domestic security screening. When departing Belize through the Guatemala or Mexico border, the border fee to be paid on departure is US $20.00.

We recommend you visit the Travel Belize site to ensure you satisfy Belize Immigration policies. Please click here.

In addition, current COVID-19 policies can be found here.

 

Belize currency is fixed to the US dollar at US$1 = BZ$$2. US cash and major credit cards are widely accepted.  At Belizean Cove, charges incurred from our Mobile Spa service, tours and golf cart rentals arranged through our concierge, can all be charged to your room for easy payment upon departure.  Please note that the nearest ATM is located in San Pedro Town.

The Belize Tourism Board now requires travel insurance, available for purchase at the website listed below. This went into effect on 15 February 2022.

https://www.belizetravelinsurance.com 

We hope you have found this information helpful and look forward to hosting you at Belizean Cove Estates.

Should you have any other questions, please do not hesitate to call our toll free reservations line at: 1-844-360-1553. Our agents are located right here on Ambergris Caye.

To contact our Concierge with questions, concerns or to book your regional flight, please email:  [email protected]

Belizean Cove Estates can host up to 34 guests onsite.

When traveling with children under the age of 18, please note the following.  If the child will be traveling with only one parent or guardian, a notarized letter of consent must be provided by the other parent.  Children also need a valid passport for international travel.

Many of our guests will be out on the water during the day while others may be enjoying mainland adventures. For those with less lofty aspirations we recommend: sleeping in, swinging in a hammock with a good book, enjoying the sun poolside, taking advantage of the complimentary bicycles, SUP paddleboards or kayaks, booking a massage, heading to town for shopping and bar-hopping or learning how to prepare an authentic Belizean meal in your suite.

At night, our area is generally quiet.  Some guests head to town or bars within walking distance, while others will enjoy stargazing from the dock or retire to their room to relax.  All rooms are equipped with Cable TV featuring all major USA Networks as well as HBO, Showtime, ESPN, and Encore Movie Channels.